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Refrigeration and Air Conditioning Mechanic Trade, Residential Sub-Component, (HVACR) Apprentice

Position Summary:

The Apprentice is responsible for the installation, service, maintenance and repairs of Residential Heating, Ventilation, Air Conditioning, and Refrigeration equipment.

Authority:

The Apprentice derives authority from and is directly responsible to the Owners. The Apprentice will be under the direct supervision of the Journeyperson (Licensed Technician) employed by the Owners.

Hours:

Office is open at 7:30 AM to 5:30 PM, Monday to Friday. The normal work day is from 8:00 AM to 5:00 PM. Calls are scheduled as necessary, with the emphasis on normal working hours. As with any service business, however, after hours calls and extended work days are common.

Qualifications (Education and Experience):

Trade School, High School Vocational or equivalent At least one year HVACR field experience Previous experience troubleshooting electrical and mechanical systems Experience in Refrigeration and Air Conditioning, gas pipe fitting and installations

Responsibilities and Duties:

The major function of the Apprentice is to assist the journeyperson (Licensed Technician) in all duties assigned to him/her. The Apprentice must constantly seek and attain more knowledge in the practical and technical phases of the business. In addition, further knowledge in the entrepreneurship side and operations phases of the business will enable an Apprentice to broaden and better understand the Company and areas of operations (Apprenticeship, Service Technician, Sales, Services Manager, etc.).

The Apprentice is directly responsible for the following:

1. Perform all work assigned by others who have jurisdiction over your work.
2. To complete all work assignments in a safe, neat and professional manner to the best of your ability.
3. To ask for assistance or help if a problem cannot be found within a reasonable length of time (usually 1/2 hour) after arrival.
4. Be courteous, clean and neat in uniform at all times.
5. Assist others in any way possible and be alert in learning the proper procedures of service, maintenance and installation work.
6. Be industrious and keep busy on the job at all times.
7. Attend both in-house and outside training seminars and courses to further your education. Attend Industry Association meetings to meet fellow professionals.
8. Conduct yourself at all times to reflect a good public image, after all you are not just an Apprentice, you are an ambassador for the Company.
9. To be responsible for the care of assigned Company vehicles, tools, equipment and materials. All vehicles must be maintained in good appearance and mechnical condition. Report any problems (lost or damaged tools, poor brakes, mirrors, etc.) in writing to the office immediately.
10. Be observant, read, understand and respect all Company rules, policies and procedures.
11. To keep records, invoice and/or collect payments from customers, fill out warranty information and prepare reports from time to time.
12. To report to the Office upon completion of job assignments, and at the beginning and end of each day. Prepare a list and notify the Office of parts required to complete a job.
13. To maintain a truck stock of repair parts, tag and return defective parts in warranty to shop, and restock those parts used.
14. To ensure that the office is given notice when you may require a day off for funerals, doctors, etc.
15. Report all accidents of any kind to the office the same day.
16. To maintain a clean, neat and tidy shop. A messy shop, truck, or job site is not only unsafe, it is also not productive.
17. To be available for after hours emergency service as requested and to carry a pager.
18. Gather proper materials and equipment before leaving the shop.
19. Make sure components installed by us do not interfere with structures of building or other Trades work. Ensure that all codes are adhered to (under no circumstances shall any codes be ignored or building structures be weakened to ease installation).
20. Notify the office immediately of problems encountered on the job, or if a delay or cancellation results in an increase of unrecoverable costs.
21. Check equipment for valid warranty dates, extended labour warranties or planned service agreements.
22. Keep dissatisfied customers confident in both yourself and the Company's abilities to handle their problems satisfactorily.
23. Communicate verbally with customers and be able to address their questions, concerns, etc.
24. Maintain a positive mental attitude.
25. Increase your sales talents.
26. Common sense.
27. Be constantly alert for new business leads.
28. Follow up on service agreement leads, sales, system service, etc.
29. Coordinate with the Owners to offer suggestions regarding new ideas (programs, inactive customers, survey, newsletters, etc.).
30. Responsible for the distribution of all marketing materials, equipment brochures, business cards, promotional materials, and placing of equipment stickers with Company logo and phone numbers on each appliance.

Knowledge, Skills and Abilities:

• Ability to work independently and with managed supervision
• Good communication and inter personal skills are required (ability to deal diplomatically and effectively with customers)
• Good mechanical and problem solving ability required
• Ability to perform in a neat and professional manner
• Avoid criticizing previous work done in front of the customer
• Keep a customer's premises clean and respect their property
• Strong work ethic
• Average to above average aptitude in mathematics an asset
• An interest in continued learning and upgrading of skill and knowledge