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Refrigeration and Air Conditioning Mechanic Trade, Residential Sub-Component, (HVACR) Journeyperson

Position Summary:

The Journeyperson is responsible for the installation, service, maintenance and repairs of Residential Heating and Ventilation, Air Conditioning and Refrigeration equipment.

Authority:

The Journeyperson derives authority from and is directly responsible to the Owners. The Journeyperson will, from time to time, be directly responsible for an Apprentice or General Helper on the job.

Hours:

Office is open at 7:30 AM to 5:30 PM, Monday to Friday. The normal work day is from 8:00 AM to 5:00 PM. Calls are scheduled as necessary, with the emphasis on normal working hours. As with any service business, however, after hours calls and extended work days are common.

Qualifications (Education and Experience):

Completed the three years in school and additional year on the job and holds a Certificate or Qualification in Refrigeration and Air Conditioning Mechanic Trade sub-component, Residential in the Province of Manitoba, or has been grandfathered in based on work experience and trade qualifications satisfactory to the Manitoba Apprenticeship and Training, Trades Advisory Committee.

Responsibilities and Duties:

The major function of the Journeyperson is to perform all duties assigned to him/her and to assist in the training of Apprentices. The Journeyperson must constantly seek and attain more knowledge in the practical and technical phases of the business. In addition, further knowledge in the entrepreneurship side and operations phases of the business will enable a Journeyperson to broaden and better understand the Company and areas of operations (Sales, Services Manager, etc.).

The Journeyperson is directly responsible for the following:

1. His/her own deportment on the job.
2. To complete all work assignments in a safe, neat and professional manner to the best of your ability.
3. Making those purchases that are required for maintenance and repairs.
4. Adhering to proper procedures in use of paper work (purchase orders, time cards, work orders, customer equipment information, warranty return tags, etc.).
5. Keeping in constant contact with the office at all times as to "where he/she is," "where he/she has been," and "where he/she is going."
6. Coordination with the Owners in matters that the Journeyperson feels are beyond his/her authority or ability to handle.
7. Be courteous, clean and neat in uniform at all times.
8. Assist Apprentices and others in any way possible and be alert in learning new and better procedures of service, maintenance and installation work.
9. Follow through on problem jobs.
10. Assign job duties as needed and assign other responsibilities and delegate authority as needed to ensure job speed, quality and the completion date.
11. Attend both in-house and outside training seminars and courses to remain current with technology. As market conditions change, so must you.
12. Conduct yourself at all times to reflect a good public image, after all you are not just a Licensed Technician, you are a Senior Statesman for the Company.
13. To be responsible for the care of assigned Company vehicles, tools, equipment and materials. All vehicles must be maintained in good appearance and mechnical condition. Report any problems (lost or damaged tools, poor brakes, mirrors, etc.) in writing to the office immediately.
14. Be observant, read, understand and respect all Company rules, policies and procedures.
15. To report to the office upon completion of job assignments, and at the beginning and end of each day. Ensure that all parts and materials required to complete a job have been ordered and picked up.
16. To maintain a truck stock of repair parts, tag and return defective parts in warranty to shop, and restock those parts used.
17. To ensure that the office is given notice when you may require a day off for funerals, doctors, etc.
18. To be available for after hours emergency service as requested, carry a pager and from time to time take cellular calls.
19. To maintain a clean, neat and tidy shop. A messy shop, truck, or job site is not only unsafe, it is also not productive.
20. Report all accidents of any kind to the office the same day.
21. To keep records, invoice and/or collect payments from customers, fill out warranty information and prepare detailed technical reports.
22. Gather proper materials and equipment before leaving the shop.
23. Make sure components installed by us do not interfere with structures of building or other Trades work. Ensure that all codes are adhered to (under no circumstances shall any codes be ignored or building structures be weakened to ease installation).
24. Notify the office immediately of problems encountered on the job, or if a delay or cancellation results in an increase of unrecoverable costs.
25. Check equipment for valid warranty dates, extended labour warranties or planned service agreements.
26. Keep dissatisfied customers confident in both yourself and the Company's abilities to handle their problems satisfactorily.
27. Communicate verbally with customers and be able to address their questions, concerns, etc.
28. Maintain a positive mental attitude.
29. Increase your sales talents.
30. Design (HVACR) systems, sketch job site drawings and procure material and equipment needed.
31. Common sense.
32. Be constantly alert for new business leads.
33. Follow up on service agreement leads, sales, system service, etc.
34. Coordinate with the Owners to offer suggestions regarding new ideas (programs, inactive customers, survey, newsletters, etc.).
35. Responsible for the distribution of all marketing materials, equipment brochures, business cards, promotional materials, and placing of equipment stickers with Company logo and phone numbers on each appliance.

Training Responsibilities:

• Instruct the Apprentice in proper installation and use of tools and equipment.
• Answer the Apprentice's questions to the best of your knowledge; when in doubt, ask someone else who can help.
• Give the Apprentice an opportunity to gain hands-on experience.
• See that the Apprentice, as well as self, attends all training programs offered by the Company and Manufacturers.
• When minor problems arise on the job site, show leadership qualities and make decisions for yourself. Sometimes, the Apprentice will need to know how to deal with problems of a similar fashion. Your leadership will instill this trait.
• Encourage the Apprentice at every step of the way, but don't feel that if he/she makes a mistake that you have to bite your tongue. Just try to be positive, the way you would like to be communicated with.